ouijoli web store FAQ section

Our customer service department staff will handle your inquiries. Review the products listed in the various categories of this web store. Make your selection(s) on what interests you, forward us your inquiry via E-mail to our customer service department. Include the Item#, Description, Size and Quantity of each item that interests you. You will receive a reply within 24 hours. Inquire at: customer.service@ouijoli.com

You can place your order directly from this store using your current Pay Pal or Google Accounts with your debit / credit card or checking account. 1.You already have a Pay Pal or Google account make your selections and your order will be transferred and processed by our suppliers upon receipt. Please allow up to 5-7 business days for processing, shipping and delivery for local deliveries to California. Nationally deliveries please allow up to 14 days for delivery. (weekends and holidays are not included in the estimated delivery time). 2.You don't have a Pay Pal or Google account. You can complete your selections and prepare to check out (pay for your items) by using the secure checkout to complete the order process on line. It is fast and it is safe. Your personal information is encrypted for your security 2b. Upon check out you will be instructed to the Pay Pal or the Google secure checkout page for New Accounts you may chose the payment method you prefer. Submit the information required to complete your payment process. Once you have done this you will receive a receipt of your order information ready to print for your records.

What is yours returns policy? Any claims for damaged items or discrepancies (for example, missing items in your order) must be submitted to our Customer Service Department within 2 business days after delivery. You must notify Customer Service by either customer.service@ouijoli.com or telephone (1-877-253-3405). We will not be responsible for, nor issue a refund, if notified after (5) business days. You may return any unopened merchandise in its original condition within 7 days of receiving your order. You will be charged a 15% restocking fee. The original shipping charge will not be returned. We will not process or accept a return based on the fact that you do not like a particular scent. We recommend that you visit website to see the various fragrance samples for sale. You can purchase up to10 fragrance samples pr/order. Return authorization is required. admin@ouijoli.com us or call us at 1-877-253-3405 prior to shipping your package back. Please include the following information with your return: Full name Street Address City State Zip Code Country Phone Number E-mail Address Original order confirmation no. or invoice no. Return authorization code Reason for return Please follow the instructions for returns listed, included with your order, to ship back the merchandise. If you have any questions about returning merchandise, please contact us at customer.service@ouijoli.com or call us at 1-877-253-3405.

Google and Pay Pal are our preferred payment option. Your transactions are safe and secure. Once you have made your payment using credit card via Google you will receive an E-Mail conformation sent to the e-mail address listed on your purchase receipt. Pay Pal / Google Payment Option: Keep in mind that your Pay Pal or Google payments status will be pending for 24-48 hours for verification of your payment sources. Google Payments are authorized by the seller and Google. Pay Pal Payments are authorized by the buyer Pay Pal. An Invoice will be e-mailed to you immediately upon payment of your purchases. Your order will then be processed, an invoice will be e-mailed to you as proof of receiving your order, within 48 hours your order will be completed and the final step is arranging pick from UPS Ground. At this time you will be e-mailed your tracking number. Google Checkout payment Option: Google will hold your payment for verification after the seller has accepted the payment terms set by Google. Your order is called in for for factory processing, shipping and arrangements for delivery. What ever your choice of payment are, you will receive a conformation e-mail from Oui Joli - Scented Pleasures� when your payments are received.

We value our customers however our B2B customers fall into a different purchasing category with a set minimum purchase requirement of $500.00 though the entire web store. B2B customers if you are interested in only fragrances for resale we ask that you observe the minimum purchase of 1dz (12 pieces) pr/fragrance selection listed within our wholesale fragrance category.

Shipping Notice: The U.S. Department of Transportation restricts certain products from being shipped by air. These items include aerosol, pressurized spray containers and highly flammable liquids. For these items, please select Ground shipping.

Yes, our entire web store is open to the public. Make your selections as usual and check out using Pay Pal or Google. Please note that our wholesale category has a $100.00 minimum purchase requirement.

International buyers are required to agree to the following: Buyers agree to the terms and conditions under contract for international purchases, payment methods and delivery schedules set by the seller. Clearly read and understand the following terms. Term A: Buyer can avoid delays in communications when he/she has an agent or representative located within the Continental United States. Term B: Buyer is required to purchase insurance through their normal carrier. Term C: Buyer is required to pay in full for any and all purchases including shipping to their representatives designated location within the Continental United States. Term D: Seller is not responsible for delivering shipments to the port of departure. Term E: Seller is not responsible for shipping delays. Term F: Seller is not responsible for packing items for shipment. Term G: Seller will give buyer an estimated date and time of delivery to the designated location within the Continental United States only. Term I: The seller will not accept partial payments for the buyers first order shipment.

We here at Oui Joli Scented Pleasures� recommend that you use either PayPal or Google for your online purchases. When we receive your paid order we process your payments starts immediately. We send your orders out to our suppliers for processing, packing and shipping. After your selection is paid through Pay Pal on your credit card or debit card for payment. Please be award that Pay Pal will charge a transaction fee (see chart below) $0.00 USD-$3,000.00 USD 2.9% + $0.30 USD $3,000.01 USD-$10,000.00 USD 2.5% + $0.30 USD $10,000.01 USD-$100,000.00 USD 2.2% + $0.30 USD $100,000.00 USD 1.9% + $0.30 USD

If you have a specific item in mind and you don't see it listen within this web store. Send us a request include - Item name and a short description - Quantity - Size liquid ounces - Perfume or Toilette We will search our data to locate your requested item and upload it to the web site. you will receive an E-mail notification that your specific item has been found.

Wholesale fragrance orders are accepted and anyone can place an order for wholesale fragrances. Remember that you will get free ground shipping on orders $150.00 and over. Purchasing an individual item or a Wholesale Bulk Order from the Wholesale Fragrance Category is done via order form by purchasing the price list for $2.00. You will receive the order from and instructions via US-Mail. All shipping charges are calculated as flat rate shipping of $13.95. (FREE SHIPPING ON ORDERS OF $150.00 OR MORE). How to place a wholesale in query? 1. Select the fragrance, size and quantity from your price list. 2. Upon receipt of your order we will send you conformation via E-mail or FAX of your selection(s). 3. On the order form be sure to add your e-mail address and a contact phone number and FAX number if it applies. If your wholesale fragrance selection(s) has a price change you will be notified via e-mail, telephone or FAX, you have the option to purchase the item(s) at the changed price or you may cancel the order. Canceled orders are processed within 24-hours after you have notified us. A small processing fee of $5.00 cancellation fee will apply. When you place an order for an fragrance or you have placed a wholesale bulk order and the item and fluid ounce that has been discontinued, or is temporarily out of stock you will be notified via e-mail, phone or FAX immediately. You have the option to cancel the order. Canceled orders are processed within 24-hours after you have notified us. A small processing fee of $5.00 cancellation fee will apply.