ouijoli web store FAQ section

You can place your order directly from this store using your current debit/credit card using the link for the alternative payment options. You already have a Stripe or CashApp accounts make your selections and your order will be transferred and processed by our orders department upon receipt. Please allow up to 5-7 business days for processing, shipping and delivery. (weekends and holidays are not included in the estimated delivery time).

Return authorization is required to contact us via e-mail at [email protected] or texting (702) 327-6184. Our customers may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. We will provide you with the return shipping information. Please include the following information with your return: Full name Street Address City State Zip Code Phone Number E-mail Address Order Number Method of payment

Stripe and $cashapp are our preferred payment options. Your transactions are safe and secure while processing your order on our website. . Once you have made your payment using credit card or debit card you will receive an E-Mail confirmation. What ever your choice of payment are, you will receive a conformation e-mail from Oui Joli - Scented Pleasures when your payments are received.

If you have a specific item in mind and you don't see it in the listings. Send us a request via e-mail at [email protected] or by texting 702 330-7425 include: - Item name and a short description - Quantity - Size liquid ounces - Perfume, Toilette or cologne We will search our database to locate your requested item(s) and upload it to the web site. you will receive an e-mail notification that your specific item has been found.

We at Oui Joli Scented Pleasures pride ourselves by our customers' satisfaction. Should you order any item listed on our pages and our database tells us it is discontinued, we will ask if you would like to substitute your item for an alike product and at the same price. If we do not hear from you regarding if we are out of an item you may have ordered, we will automatically refund your costs less applicable service fees for processing.

Damaged Product Claims Each drop ship package and its contents are triple-checked for quality control and packed to ensure they arrive safely. If a customer claims that one of the products is damaged, the drop shipper may file a claim with us to investigate the situation. The claim form is below: After receiving the claim, FragranceX.com, in most circumstances, will request that the damaged product be shipped back to its warehouse for inspection. After inspection, we will pursue a claim with UPS on behalf of the drop shipper that UPS didn't safely deliver the product. If funds are returned from UPS, we will credit the drop shippers' account for the product. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

Yes, your purchase can be gift wrapped for a special occasion. Your item(s) will arrive in a White Gift Box tied with a ribbon and tissue paper inside for example. Presenting the perfect gift for any occasion for $3.95 per-gift.

Making purchases through any web source outside of our web store Oui Joli - Scented Pleasures will not be processed. These sites are not maintained and do not have refund resources. This includes Facebook and Google Market Place. Our only payment options are Stripe, Cash-App, money-orders by mail or phone payment with debit cards and credit cards.